Terms and Conditions

**Effective Date:** 14 May 2025

Welcome to thelavenderbakery.com, the official website of Lavender Bakery & Bites. These Terms and Conditions ("Agreement") govern your use of the website and the services provided. By accessing our website or using our services, you agree to be bound by these terms.

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**1. Overview**

Lavender Bakery & Bites operates an e-commerce platform offering cakes, pastries, and baked goods for purchase. The use of our website, including all information, tools, and services available from this site, is conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

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**2. Account Registration**

Users can create an account to access personalized features. By registering, you agree to:

* Provide accurate and current information.

* Maintain the confidentiality of your login credentials.

* Accept responsibility for all activities that occur under your account.

You are prohibited from creating multiple accounts or impersonating others. Lavender Bakery & Bites reserves the right to suspend or terminate accounts found to be in violation.

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**3. Product Availability and Pricing**

All products listed on the website are subject to availability. We reserve the right to limit quantities or discontinue any product at any time without notice. Prices are subject to change without prior notice. Prices listed are inclusive of applicable taxes unless otherwise specified.

While we strive for accuracy, product descriptions, images, and pricing may contain errors. In the event of an error, we reserve the right to correct it and revise your order accordingly or cancel it and notify you.

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**4. Order Process and Payments**

Placing an order on our website involves selecting products, providing delivery details, and making payment. Orders are confirmed only upon successful payment. Accepted payment methods include credit cards, debit cards, UPI, net banking, and wallets.

Lavender Bakery & Bites does not store your card details. All transactions are securely processed by third-party payment gateways.

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**5. Delivery Policy**

Delivery is available in select locations in Mumbai. Delivery slots can be chosen during checkout. While we aim to deliver on time, circumstances such as traffic, weather, or unforeseen issues may lead to delays. We do not guarantee specific delivery times.

It is your responsibility to ensure that someone is available to receive the order. Failed delivery attempts due to incorrect addresses or unavailability may lead to cancellation without a refund.

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**6. Cancellations, Returns & Refunds**

Due to the perishable nature of our products, cancellations must be made at least 24 hours before the scheduled delivery time. Once the order is in preparation, cancellations will not be entertained.

Refunds, if applicable, will be processed within 5-7 business days. No returns are accepted.

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**7. Promotions, Offers & Contests**

We may run limited-time offers, discount codes, giveaways, or contests. Participation is voluntary and subject to specific terms mentioned in each campaign. Lavender Bakery & Bites reserves the right to modify or withdraw promotions at any time.

Misuse of promotional codes or multiple entries from the same user will lead to disqualification.

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**8. Intellectual Property**

All content on the website including but not limited to text, images, graphics, logos, and videos is the property of Lavender Bakery & Bites and protected under applicable copyright and trademark laws. You may not copy, reproduce, or distribute any content without written permission.

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**9. User Conduct**

You agree not to use the website:

* For any unlawful purpose.

* To solicit others to perform or participate in any unlawful acts.

* To violate any local, national or international laws.

* To infringe upon or violate our intellectual property rights.

* To harass, abuse, insult, harm, defame, slander, or discriminate.

Violation of these terms may result in termination of your access.

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**10. Third-Party Services**

We may use third-party tools and services (e.g., payment processors, delivery partners). We are not liable for any issues that arise due to their service failure or errors. Please refer to their terms and conditions for more information.

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**11. Privacy Policy**

Your privacy is important to us. Our Privacy Policy, which forms part of these Terms, outlines how your information is collected, stored, and used. By using our website, you consent to our data practices as outlined in the Privacy Policy.

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**12. Limitation of Liability**

Lavender Bakery & Bites shall not be held liable for any direct, indirect, incidental, punitive, or consequential damages arising from your use of the website or consumption of our products. We make no guarantees regarding the accuracy, completeness, or reliability of any content.

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**13. Indemnification**

You agree to indemnify and hold harmless Lavender Bakery & Bites, its affiliates, employees, and partners from any claims, liabilities, damages, losses, or expenses arising out of your violation of these Terms and Conditions.

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**14. Changes to Terms**

We reserve the right to modify or replace these Terms and Conditions at any time. Updated versions will be posted on this page with the revised effective date. Continued use of the site after changes constitutes your acceptance.

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**15. Governing Law & Jurisdiction**

These Terms shall be governed in accordance with the laws of India. Any disputes arising out of or in connection with the website shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.

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**16. Contact Us**

For any questions, feedback, or complaints regarding these Terms and Conditions, please contact:

* **Phone:** 090049 64536

* **Email:** lavv@lavenderbakeryandbites.com